Last Updated on November 18, 2019 by Jay
As of lately, lots of people have been encountering the “There was a problem downloading the software for iPhone” issue. If you’re one of them, then keep on reading as we’ve got quite a few solutions that could help you out!
There are a ton of reasons for this issue to come up. Internet connectivity, lack of storage, and more. Our solutions are not guaranteed to work. But, what’s the harm in trying? A little something is always better than nothing!
1: Make Sure that Everything is Updated
If you’re trying to update your iPhone through a computer, then the very first thing that you should do is make sure that everything is on the latest version. The process of doing that will slightly differ depending on the kind of computer that you’re using.
For Windows, the easiest way of making sure that every Apple program is on the latest version is by using Apple Software Updater. It should be
It’s very easy to find and use. All you have to do is:
- Open Window’s search bar (Lower left corner of the screen – next to the Windows icon)
- Type “Apple Software Updater”
- Open the program
- Wait until it finishes its search for updates
- Select everything that needs to get updated
- Then click on “Install”
Installing the updates may end up taking a while – depending on how fast your computer and/or internet connection is. But, the wait is worth it. After all, this may end up fixing the “There was a problem downloading the software for iPhone” issue.
The update process is even easier for Mac computers:
- Open the Apple menu (Apple icon)
- Click on “System Preferences”
- Software update
- And that’s about it
Now all you have to do is click on the “Update Now” button, wait for the installation to finish, and then move on. Hopefully, that will be enough to fix your issue. If not, then keep on reading.
2: Make Sure that Your Phone is Updated
It’s not just the computer that needs to be running the latest updates, but the phone as well. To update your iPhone, all you have to do is:
- Open the Settings
- Head over to “Software Update”
- And if there are any available updates to install, select “Download and Install”
The exact same process can be applied to iPad and iPod devices as well. Do keep in mind that if you don’t have enough space to install the updates, then you’ll be forced to uninstall apps or delete content.
Also, if there is a big update that needs to be installed and you’re on a slow network, make sure to leave the phone plugged in overnight or you’re running the risk of draining the battery and starting the day with a very little charge.
3: Uninstall 3rd Party Security Programs
There are lots of people who can’t survive without a security program. Especially on Windows computers which are kind of more vulnerable to security threats.
However, the truth is that Antivirus software will often block numerous programs from accessing the Internet. In our case, this is one possible cause for the “There was a problem downloading the software for iPhone” issue.
That’s why you need to temporarily uninstall your security software, do what it is that you have to do, and then you can install the Antivirus/Anti-Malware again.
To do that in Windows 10:
- Click on the Windows icon
- Open the Settings (Gear icon)
- Go to “Apps”
- Find your security program
- And click on “Uninstall”
You could also try temporarily disabling it instead. But, the process of doing that differs from Antivirus to Antivirus. So, if that sounds like a better idea, Google is your friend.
It goes without saying that if you want the security program back, then you’ll have to download and install it all over again. If it’s a paid program, then you’ll most likely need the login details or the premium key as well.
For Mac, all you have to do is:
- Open the Finder
- Select “Applications”
- Then find your security app and select “Uninstall”
Just like with Windows computers, you’ll be required to re-install the security software after you’re done with this whole ordeal. But, of course, whether you want to do that or not is completely up to you.
4: Delete the .ipsw File
The .ipsw file is a sort of temporary space/file that your device relies on to download and install pieces of software. There is a chance that it got corrupted somewhere in the process and that’s why you’re experiencing the “There was a problem downloading the software for iPhone” issue.
That’s why deleting this file and trying to re-download whatever it is that you were trying to download may end up fixing the problem. No promises, though. To do that, go to:
- Select the “Go” menu and head over to “Library”
- Look for the iTunes folder -> iPhone Software Updates
- Locate the file that should end in “Restore.ipsw”
- Delete it
- Then try to download your software again
That’s how the name looks on both Windows and Mac. You may see a few variations, depending on the software that you’re trying to download and the device that you’re using. But, the file should always end in Restore.ipsw.
As you can see in the image above – when it comes to Windows computers, the file is located on C:\Users\User\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
5: Make Sure that Everything is OK With Your Internet Connection
Maybe the computer and the phone are not to blame. Maybe there’s something wrong with your connection. Obviously, if you can read this article, then everything should be fine.
However, are you sure that you’re using the Wi-Fi? Maybe only one of the devices has access to the Internet and you just didn’t happen to notice. Maybe you just ran out of data on the iPhone.
In any case, we’d highly recommend making sure that you’re connected to a functional Wi-Fi or data connection. You can easily do that through the settings of the phone.
If your computer can get access to the Internet but the phone refuses to work through the same Wi-Fi, then we’re sorry to let you know that something may be indeed wrong with the iPhone.
Still Experiencing the “There Was a Problem Downloading the Software for iPhone” Issue?
If you’ve tried everything that we mentioned till now and the issue hasn’t been resolved, then your only option is to perform a factory reset. This means that everything on the phone will be deleted.
We’d highly recommend keeping backups on the iCloud, Google Drive, on your computer, or any other place that suits you best before moving forward with the factory reset. Nobody likes losing precious data such as photos, documents, and things like that.
To reset your iPhone, go to:
- Erase all content and settings
- Type in your password
And that should be it.
After that, wait for the phone to reboot, restore any backups if you must, and try again. This brings the phone to a brand-new like state. So, there’s not much left to do.
If this method fails as well, then perhaps the fault lies with the computer that you’re trying to use.
In any case, that’s about all we’ve got for now. If you’ve got any questions, then let us know about them in the comments section down below! If something ended up helping you out, then do also let us and everyone else know about it.
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